Returns & Refund Policy

Kyoris Commitment to Your Satisfaction

At Kyoris, we are committed to providing products that help you paint wherever inspiration strikes, without the setup or the studio. We believe in the quality of our sketchbooks, and we recommend using yours for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at hello@kyoris.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident you will love painting with Kyoris, and we encourage you to try it for at least 14 days so you can experience everything it offers. If you are still unhappy and wish to return your items, you may do so after 14 days, within the 60-day period covered by our money back guarantee. Shipping fees (if applicable) are not refundable.

To start a return, contact our support team through the form on our Contact Us page or email us at hello@kyoris.com. To speed things up, please include your order number, or the name and email address used to place the order.

Damaged Items

We take great care in packaging every order to prevent damage during shipping. We consider an item damaged if it has a defect or is physically broken. Damaged outer packaging, such as a dented box, with the product inside in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. Email us at hello@kyoris.com with a clear photo of the damage, and we will determine whether you are eligible for a free replacement. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

We work to deliver your order promptly, but we cannot be held responsible for shipping or delivery delays outside our control, including those caused by the courier, customs, or other issues during transit. If you have a problem with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. If the address is incorrect and we are not notified within 24 hours of your order being placed, you will not be entitled to a resend or a refund.

We reserve the right to modify this Return & Refund Policy at any time, and it is the customer’s responsibility to review the most recent version before purchasing and using our products. By purchasing and continuing to use Kyoris products, customers indicate their acceptance of this Return & Refund Policy.